Frequently Asked Questions
The SafetyChew team is currently updating our FAQ page. Our updated FAQ will be live by 5PM CT today. Please excuse our mess!
SafetyChew is a new kind of bully stick holder. It uses a patent-pending pin locking mechanism to secure your dog’s bully stick and maximize chew enjoyment every time. No twisting or cranking needed, and most importantly, no bully stick slipping during chew time. Click play below to see why the SafetyChew is dog and dog-owner approved:
We designed the SafetyChew to lock in a bully stick rather than ‘grip’ the bully stick with plastic or rubber. The SafetyChew is extremely easy to use (no muscles required) and is made of the highest quality materials to withstand even the toughest chewers through many chew sessions.
All SafetyChew materials are sourced, manufactured, and assembled in the USA and 100% non-toxic!
The food-grade green ring is made of a durable polymer with an extremely high tear strength to ensure the SafetyChew can withstand many intense chewing sessions. This polymer is sourced from Pennsylvania and our manufacturer is located in Maine.
The nylon pin that locks the bully stick along with the rubber latch are both sourced from the USA and assembly occurs in Austin, Texas.
Click play below to see how strong SafetyChew's nylon pin really is:
Without the use of SafetyChew, your dog is at risk of choking on or swallowing the last inches of a bully stick. The patent-pending nylon pin locks the last inch of the bully stick into the SafetyChew. In return, your dog will spend extra time (sometimes even hours) attempting to enjoy the last bit!
In our 500+ trials, the SafetyChew extended the life of the bully stick by 77%!
While your dog may enjoy chewing on the SafetyChew itself, it is NOT a toy for your dog to play with. It is a safety device to hold your dog’s chew to prevent choking/swallowing of large pieces and extend the life of the chew. We recommend that you always supervise your dog while using the SafetyChew and to remove the device once your dog has finished their treat.
YES! From Chihuahuas to Malamutes, all dog sizes can use the SafetyChew. We recommend that a dog owner always supervise their dog while they are using the SafetyChew. If your pup is an extreme chewer and usually snacks on Jumbo or Monster bully sticks, the PAWfect solution is coming! We are currently in the process of finalizing the design for the SafetyChew SuperChew. It will use our undefeated patent-pending pin-locking technology, but it will be made of a stronger material and hold larger chews!
SafetyChew All-Natural Bully Sticks come pre-drilled and are individually tested so we can guarantee a perfect fit.
Customers can buy bully sticks or other dog chews elsewhere, but will need to drill a hole themselves in order to lock the chew in the SafetyChew. We cannot guarantee that bully sticks or dog chews from other sources will fit inside the SafetyChew.
The diameter of the center-hole of the SafetyChew is approximaely .75 inches (1.9 centimeters).
Yes! We recommend washing SafetyChew with warm water and soap.
Our All-Natural Bully Sticks come with a pre-drilled hole so the bully stick can be used with the SafetyChew right out of the package. The nylon pin of the SafetyChew goes through the hole in the bully stick to lock the bully stick in place.
Right here on our website! Our SafetyChew All-Natural Bully Stick refill packs can also be purchased directly on our website.
Our initial prototypes were a bright kelly green as the majority were 3D printed (not injection molded like our final product). Our final production run resulted in a slightly lighter color (which we actually love!). To complete an exact color match to the 3D printed prototypes, it would have cost thousands of dollars and took additional time. We want to make SafetyChew affordable to as many dog owners as possible, so we decided against spending additional time and resources completing the color match. Besides, the final color is a beautiful green hue with a pearlescent finish.
A bully stick is a single-ingredient dog chew that is made from lean and high-protein beef, specifically, the pizzle (or penis) of a bull. In many parts of the world, humans eat this product for the same health benefits that our dogs enjoy from bully sticks - bully sticks are low in cholesterol while high in protein, vitamins and minerals such as calcium and magnesium. Dogs of any breed, size, or age can take advantage of their many great health and dental benefits, while satisfying their natural instinct to chew.
Our all-natural bully sticks start out as a bull pizzle (beef penis). They are rinsed thoroughly and hung to drain any fluids. Once bully sticks are naturally dried they are baked at a high temperature for an extended amount of time to eliminate bacteria and reduce odor as much as possible. Our suppliers are of the highest of quality and use safe, chemical-free production processes.
When consumed properly, YES! Bully sticks are 100% digestible and provide vast number of health benefits for your pup. Unfortunately, every year, 1000s of dogs end up at the emergency vet due to a bully stick related choking incident. The last few inches of a bully stick can easily be swallowed by your dog and pose an immediate choking risk or become lodged in their system somewhere else down the track. To eliminate these risks, use the SafetyChew!
Bully stick quality is our top priority at SafetyChew, because let's face it; dogs are family. Our All-Natural Bully Sticks are produced in USDA and FDA approved facilities and meet the qualifications to be certified Organic. Our free-range South American cattle are humanely raised and grass-fed.
Let’s be fully transparent, there's no such thing as an all-natural odor-free bully stick. To produce 100% odor-free bully sticks, chemicals would need to be used Would you eat bleach?!
The majority of the odor in a bully stick comes from the fluids within the pizzle, which makes the drainage process critical. Many bully stick companies do not adequately drain the pizzle resulting in the disgusting smell that us humans hate.
Our sticks are drained, dried, and baked longer than normal bully sticks to reduce the odor even more than the standard process would. The meticulous draining process and extra baking time reduces moisture levels, resulting in a nearly odor-free bully stick!
No. Never. Our SafetyChew All-Natural Bully Sticks are free of growth hormones and antibiotics. Additionally, no preservatives or chemicals are used in or on our bully sticks. Additionally, our bully sticks are produced in a USDA approved facility. To reduce the odor as much as possible we use an extended baking time.
6 inch regular bully sticks. Our average bully stick weight is approximately 24 grams, which many companies consider to be thick (not regular). We are hoping to expand our product line to include additional thicknesses and lengths. Let us know if you would be interested!
Other popular treats such as rawhide, bones, nylon bones, or antlers are not digestible, may splinter, or may break dog’s teeth. Bully sticks are a 100% digestible alternative and are extremely safe when eaten with the SafetyChew. An unsecured bully stick may be a choking hazard or may cause an intestinal blockage. To eliminate these risks, use the SafetyChew!
A bully stick will last 2 years from the time it is produced, if it is stored in a cool, dry place (room temperature is fine). SafetyChew guarantees our All-Natural Bully Sticks will be fresh for a minimum of 18 months! If you store your bully sticks in a warm or damp location, we cannot guarantee how long they will last due to the uncertainty of the storing process.
We recommend you store your bully sticks in a cool, dry place. Any heat or moisture may cause bully sticks to produce a stronger odor than when you received them. Many customers actually store bully sticks in the freezer!
This is highly variable based on the size of your dog. Our bully sticks are packed with lean protein and there is approximately 75 to 95 kcal per 6 inch stick. For an exact serving recommendation we advise speaking with your vet.
For US orders, we charge a flat rate of $4. For Canadian orders, we charge a flat rate of $14. Canadian orders ship from Ontario, CA and US orders from Austin, TX.
We currently ship to the United States and Canada. Please note, Canadian orders may take an additional 7 business days for processing as our Canadian operations are still ramping up.
To reassure our customer's satisfaction and health, SafetyChew is keeping close tabs on the current Coronavirus (COVID-19) situation. All orders are fulfilled from Texas and handled by the owners of SafetyChew with extra precaution. All orders being shipped to Canada will be delayed as a result of the USA-Canada border shutdown.
Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer a 100% refund or product replacement.
- Timing: we have a 30-day Return & Exchange Policy, from the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name, and the reason for the return.
- SafetyChew will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.
- Please note that customers are responsible for shipping costs of returned items. If SafetyChew provides the customer with a prepaid return shipping label, the cost of the label will be deducted from the refunded amount.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please note, the original shipping fee is not refundable - if SafetyChew provides the customer with a prepaid return shipping label, the cost of the label will be deducted from the refunded amount.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
How do we use your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing/advertising campaigns).
Sharing Your Personal Information
We share your Personal Information on a limited basis with third parties to help us use your Personal Information to better serve you, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 13.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org